Bombardier’s expanded service footprint: Taking steps to earn your business

As an architect of change, Bombardier is working hard to improve its existing service and support network to serve you better. Our goal is to be your first choice for aircraft maintenance, modifications and spare parts – and we’re enhancing our global footprint so we can deliver a smooth and easy service experience to all our valued customers. 

Not only have we increased the physical size of our Bombardier service network, but we’ve also zeroed in on our processes and our people – making changes that empower our staff to focus on quality through a customer-centric lens. 

In 2022, we added close to one million square feet to our worldwide footprint, growing our service network to better support more than 5,000 Bombardier aircraft worldwide. From new and expanded service centres, to increasing the capabilities of our line maintenance stations and mobile response team (MRT), Bombardier is committed to delivering an exceptional AOG response. This capability is backed by our six global parts hubs and demonstrated AI-driven, off-the-shelf parts availability rate of 92.5 per cent.    

In addition, we’re harnessing the power of big data in our digital ecosystem, empowering our customers to make time-critical maintenance decisions by putting key information at their fingertips. Our new Smart Link Plus connected aircraft program is a prime example. Owners and operators of Challenger and Global aircraft can now install this advanced aircraft health monitoring system to reap the immediate rewards of real-time reporting and remote troubleshooting.  

At Bombardier, we are expanding our physical and technological footprints to improve your service experience. We’re on a journey to elevate flight safety, reduce risk and maximize the operational efficiency of your valuable aircraft. Like all journeys, this one takes time and effort – but we’re already taking the steps to earn your business.