Refining our network to serve you better
It is my distinct privilege to lead the 2,000 Bombardier Service Centre personnel around the world who focus day-in and day-out on caring for your aircraft needs. We’re investing in your service experience by adding key capabilities that transform our network into a one-stop aircraft maintenance shop.
At the heart of Bombardier’s service and support network are 10 global service centres, which care for approximately 340 aircraft every day! Last year, we proudly returned more than 11,000 aircraft to service – with our highest on-time delivery performance in the last decade.
One key to our success is what I call the “OEM advantage.” Our technicians are factory trained with the ability to access engineering and production expertise – not to mention quality OEM parts – as required.
Most recently, we’ve been focused on expanding our aircraft service repertoire. I’m proud to say we continue to add new capabilities, such as tires, wheels, non-destructive testing (NDT), batteries, connectivity system installs, and landing gear overhauls to ensure that we offer you a true one-stop service experience.
We’ve also been growing our physical footprint, with a new 120,000-square-foot service centre expected to open in Abu Dhabi by late 2026. Plus, we’ve recently opened line maintenance stations in Farnborough and Perth, with Sydney on the horizon.
All these improvements hinge on a continued supply of qualified maintenance technicians. That’s why we have more than 100 apprentices in our pipeline right now, as we work to develop our future workforce. Bombardier is also helping technicians rise to the next level with our incubator training centre in Wichita, Kansas. Here, technicians will learn new skills as they work on a dedicated Bombardier Global aircraft – all expected to be up and running by the end of this year!
I’ve shared how we are expanding our maintenance capabilities, our physical footprint, and our staff. The last important piece is the creation of a single, consistent service experience across our worldwide network.
We’re taking big steps toward further standardizing service processes while ensuring smooth and easy customer interactions. From maintenance proposal to invoice, we’re mapping every step in your journey with an eye to instilling confidence, demonstrating care, and emphasizing convenience.
Finally, I’d like to mention that our service experience journey is guided by your feedback. When your aircraft flies away from one of our service centres, please complete Bombardier’s customer survey. Share your honest feedback – believe me, you will be heard, and I look forward to reading what you have to say!
Thank you for choosing Bombardier. Our top-notch global service team looks forward to seeing you soon.
Sincerely,
Paul Thompson
Vice President, Bombardier Service Centres