Bombardier FSRs personify our customer-first mindset

In business aviation, a strong and responsive support network is a critical operational advantage. 

At Bombardier, we know our customers operate their aircraft in some of the world’s harshest environments. That’s why we offer round-the-clock services and support as part of our customer-first commitment. 

If something unexpected happens far from home, customers know their Bombardier Field Service Representative (FSR) will be available to deliver support wherever it’s needed. 

As our customers’ technical point of contact, FSRs bring unmatched OEM expertise to any situation.  

Dedicated to putting customers first every day, these professionals play a multi-faceted role. They are the customer’s advocate and internal ambassador, helping to navigate situations where time is short and expectations are high. Aside from AOG response or other critical assistance, an FSR’s encyclopedic technical knowledge of Bombardier aircraft makes them a valuable resource for daily concerns or operational questions. 

Bombardier believes that a strong presence in the field embodies our commitment to service made easy – and FSRs deliver that service with a highly personal touch, in the customer’s region and in their language.  

Learn more about Bombardier’s number-one ranked product support network.