Three years. Five #1 rankings. One team.
This month, I am delighted to share that Bombardier has been voted #1 in AIN’s 2026 Product Support Survey for the third consecutive year.
And that’s not all: Bombardier has also taken the top spot in Professional Pilot Magazine’s 2026 Corporate Aircraft Manufacturers Product Support Survey for the second year in a row!
Beyond our obvious excitement, we are honoured by this recognition and grateful for the trust behind it.
Our customers acknowledged the care and attention we strive to bring to every interaction, as we work to earn their business and instill confidence in our service and support vision. We want to be our customers’ first choice for aircraft maintenance, modifications and spare parts and deliver on all commitments.
As the OEM, we understand our responsibility to provide expert advice and timely, cost-effective support that translates into a smooth and easy aircraft ownership experience. It’s a commitment we remind ourselves of every day – we answer the call, no matter the hour. We find solutions that don’t come easy. And we follow up faster, because our customers need us.
I believe it’s our willingness to always go above and beyond, to show up for our customers and each other, that has earned Bombardier this repeated recognition in two leading industry publications. That commitment combined with a culture of genuine pride and empowerment to make service easy has landed us at the top of six important categories ranked by AIN, including cost-per-hour programs, parts availability, cost of parts, AOG response, warranty fulfillment, and technical reps. In the Professional Pilot survey, which tallied responses for five business jet OEMs including Bombardier, we earned first place in all categories.
While we are gratified to know that we are still on the right path and that we have sustained our customers’ trust, being voted #1 is not a finish line – it’s a journey. These recognitions are awarded once a year, but the results are earned every day.
From the entire Bombardier team, I want to thank you for your support. We will celebrate this moment… and then work hard to earn it again.
Sincerely,
Anthony Cox
Vice President, Customer Support
Bombardier