How to improve flight crew communications on operational information

Effectivity: All Challenger and Global aircraft 

ATA: 02-00 

By: Maxime Boyer-Beaucage 

As part of the discussions at the Global Advisory Flight Ops Sub-Committee (FOSC) between Bombardier and the community representatives, an action was initiated to improve the communication and awareness when new operational data or information is released by Bombardier. This information is available to operators in different formats, such as flight manuals, including the Flight Operation Notifications Manual (FONM), on Smart Pubs and Bombardier Flight Deck (BFD); or Advisory Wire (AW), Service Bulletins (SB) with their associated pilot information sheet and others via the customer portal. However, access to the mybombardier site is required in both cases. Once subscribed, operators and flight crews can get email notifications on the topics of interest, previously described following simple account setup steps.  

SmartPubs Library Email Notifications 

To receive the email notification when there is an update to a Smart Pubs library that you are subscribed to, perform the following steps: 

1. Sign in to myBombardier using your Bombardier username and password.  

2. Select “Services & Support” on the left-hand menu bar, then select “SmartPubs Online Manuals and Self-Serve Portal” under the “Technical Publications”.  

3. Select “Link to Self-Serve Portal”. 

4. Select “My Profile & Settings” under “Profile & Team”. 

5. Check the “Enable library update email notification” and the “Enable application update email notification” checkbox  

You are now set up to receive email notifications when there is an update to the SmartPubs libraries that you are subscribed to. 

myBombardier Library Email Notifications 

To receive email notifications when a new document (ex. AW, SB, Cold Weather Ops) is published on myBombardier library, perform the following steps: 

1. Sign in to myBombardier using your Bombardier username and password. 

2. Select “Library” on the left-hand menu bar, then select “Proceed to subscription” under the “Notifications” icon. 

3. Fill in the Notification Subscriptions form. 

4. Select the Aircraft Model you want to receive notifications for. 

5. Select the Distribution Type you want to receive notifications for. 

6. Select the Preferred format and click on “Subscribe”. 

7. An email confirming the requested subscription parameters will be sent to its originator.

You are now setup to receive email notifications when a document is uploaded to myBombardier library in accordance with the submitted set-up selections of the subscription.