Strengthening our U.S. support network
Bombardier is enhancing its American service network to better support more than 3,000 U.S.-based Learjet, Challenger and Global aircraft.
Here are just some of the steps we are taking to ensure that our valued customers enjoy the very best OEM experience!
First, Bombardier is intentionally growing its technician talent pipeline with OEM apprenticeship programs and partnerships. More technicians equal faster service for every customer. Plus, by the end of this year, existing technicians will expand their knowledge at our training incubator in Wichita, Kansas – where we’ve dedicated a Bombardier Global aircraft to help them further their skills.
Second, Bombardier is actively standardizing your customer service experience, no matter which of our service centres you visit. From maintenance proposal to invoice, you can be confident you’ll receive the same level of OEM care and convenience across our entire network.
Third, Bombardier has underscored its commitment to mobile service with a significant U.S. expansion of the Mobile Response Team (MRT). We’ve seen an increased demand for our services and have responded with a new location in Atlanta, Georgia, and an expanded presence in Ohio, New Jersey, Florida, Arizona and California. Our MRT fleet now includes 32 trucks deployed across the country. In addition, Bombardier recently added Engine MRT technicians, who bring OEM quality powerplant services right to your aircraft.
Finally, we are expanding our component repair and overhaul (CR&O) and engine services in Wichita. Visit our team there for avionics, landing gear, engines, non-destructive testing (NDT) and sheet metal work, as well as an expanded wheel and tire shop.
Bombardier wants to be our customers’ first choice for aircraft maintenance, modifications and spare parts. We built your Learjet, Challenger or Global aircraft – and we know it best.
There’s never been a better time to bring your aircraft home for OEM service and support. We look forward to your next visit!