Leadership is always in style at JETNET iQ Summit

Bombardier’s Paul Sislian, Executive Vice President, Aftermarket Services & Strategy, participated in a panel presentation at the 2025 JETNET iQ Summit in Washington, D.C., on Sept. 9.  

The annual event brings together the brightest minds in business aviation to share thought-provoking ideas and experiences. Sislian joined other OEM representatives on stage to discuss key leadership strategies for a global, 24/7 industry. 

His presentation highlighted Bombardier’s ongoing efforts to nurture customer relationships by delivering a consistent and personalized experience across its entire service network. With 100 service locations worldwide, Bombardier has adopted a “franchise mindset” to ensure seamless customer interactions—no matter where in the world they take place. 

“One message I always share with our services and support team is to stay focused and never take our customers for granted,” said Sislian. Referencing Bombardier’s recent first place finishes in AIN and Professional Pilot Magazine customer support surveys, he said those achievements are “incredible milestones for our team, but not the final destination.” 

Sislian also discussed the motivational philosophy for Bombardier’s global services team, which focuses on “the commitment to excellence and being the best for our customers.” 

With that goal driving every customer interaction, Bombardier ensures consistent and easy service, from the moment an aircraft order is placed to every service and support visit.  

“Happy customers drive business success,” he told the audience. “Customer satisfaction isn’t just about good service; it’s a smart and strategic investment in the future of Bombardier.”